💸 Refund Policy

At TrackPM, we follow a Use Now, Pay Later model — giving you the freedom to use our platform and pay only based on your usage or after a defined billing period.
We want to ensure transparency and fairness in our billing. Here's how our refund policy works:

🔹 Usage-Based Billing

  • TrackPM allows users to access features before billing, based on a usage model.
  • Charges are generated after the usage period ends, or upon crossing usage thresholds.
  • An invoice is issued before payment is collected, allowing time to review and raise any concerns.

🔹 Refund Eligibility

Refunds may be granted in the following cases:
  • You were incorrectly billed due to a technical error.
  • There was unauthorized access or duplicate billing.
  • You reported a billing issue within 5 days of invoice generation.
We do not offer refunds for:
  • Charges based on actual, verified usage.
  • Failure to cancel or monitor your usage in time.
  • Change of mind after using paid services.

🔹 How to Request a Refund

Email us at support@trackpm.com with:
  • Your registered email
  • Invoice number
  • Description of the issue

Once reviewed, refunds (if approved) are processed within 7–10 business days.

❌ Cancellation Policy

You can cancel your TrackPM account or stop using services at any time. However, since TrackPM uses a Use & Pay model, charges may still apply for services already consumed.

🔹 Cancellation Terms

  • Cancelling your account stops future billing.
  • Any pending usage already consumed will still be invoiced.
  • To avoid new charges, please cancel before the end of your billing cycle or before using additional services.

🔹 What Happens After Cancellation?

  • You'll retain access until the end of your current usage cycle or any invoiced period.
  • After that, your account will move to read-only mode for 30 days.
  • Data can be downloaded/exported before permanent deletion.